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FENZ IT Service Desk • Secure • Trusted • Audit-ready

Meet Ahi Kaitiaki
- your digital guardian for IT support

Supporting Fire and Emergency New Zealand with intelligent, secure, and responsive service desk assistance. Designed to accelerate frontline support while protecting operational integrity and public safety.
Kia ora. I’m Ahi Kaitiaki. Before we begin, may I have your full name?
I’m having trouble signing in to Outlook on my laptop.
Thanks. I can help with that. I’ll first check whether this is a Microsoft 365 sign-in issue, an MFA issue, or a device-specific access problem.
You can also attach a screenshot if that helps me assess the issue faster.
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Ahi Kaitiaki

FENZ IT Service Desk Assistant • Calm, secure, service-led

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Ahi avatar
Kia ora. I’m Ahi Kaitiaki, your digital IT service desk assistant for Fire and Emergency New Zealand. How can I assist you today?
You may attach a screenshot to help the assistant assess the issue faster.

How Ahi Kaitiaki works

Ahi Kaitiaki helps with common ICT service desk issues, asks one focused follow-up when needed, and prepares structured escalation when a specialist team should take ownership.

Designed for trusted public service

  • Aligned to security-conscious, audit-ready service desk operations
  • Supports text and screenshot-based issue assessment
  • Structured handling for L1 resolution and controlled escalation
  • Built to support FENZ and delivered by Newstack Solutions
Built for secure, professional ICT support interactions across Fire and Emergency New Zealand.